SugarCRM is an affordable and easy to use customer relationship management (CRM) platform, designed to help businesses communicate with prospects, share sales information, close deals and keep customers happy. Thousands of successful companies use SugarCRM everyday to manage sales, marketing and support.


SugarCRM has acquired the technology of ProcessMaker as part of its Enterprise edition offerings as Process Author.This new capabilities inside SugarCRM is designed to add a powerful visual BPMN

2.0 compliant Designer, a Business Rules Editor, and BPM/BRE Engines to existing SugarCRM. module.


This product is based on award winning ProcessMaker technology, and it has been re-built from the ground up as a native module to deliver the technology integration needed by SugarCRM enterprise customers. Thanks to this integrated module, enterprises can design custom, rules-based workflows inside SugarCRM, control how tasks are routed to different users, track how long tasks take to be completed and more. The results are better lead management, happier leads and higher conversion rates.


Visual Workflow Designer

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Say goodbye to configuring obtuse workflow rules and hundreds of logic hooks in SugarCRM. ProcessMaker SugarCRM Edition provides you with a completely visual, web based, BPMN 2.0 compliant workflow designer so that you can build your workflows by simply dragging and dropping events, messages, wait timers, form fills, and decision gateways onto a web canvas. Add a description here, or hide it by clicking "Show/Hide Description" under the gear icon for this content.

Managing business rules

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Business rules are administered by the ProcessMaker Business Rules dashlet; users have the
ability to create, import, export, edit, delete and show the PMLR of business rules.

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